IT Support & Operations Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of IT systems and services. This role involves troubleshooting hardware and software issues, supporting end-users, managing IT assets, and assisting in the implementation of IT projects and operational improvements. 1. Provide first and second-level support for hardware, software, and network issues. 2. Respond to service desk tickets, emails, and calls in a timely and professional manner. 3. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.